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Contract Course Producer (The Big Know)

This is a contract role starting in mid-January going through the beginning of June. There is a possibility this could convert to a regular, full time role.


Launched out of GoKart Labs in 2014, The Big Know is globally recognized as a learning technology leader because of our intuitive learning platform and high-end content production. We create world-class online courses for leading companies like UnitedHealthcare, P&G and Optum. In 2018 we launched Being, a Netflix-inspired course series where best-selling authors, celebrities and industry experts teach employee wellbeing.


Position Summary:

The Big Know is looking for a Course Producer to support the production and maintenance of its online courses and other web content. As a Course Producer, you will take content from the instructional design team and assets (photography, interactive media, etc) from the creative team and enter them into templates using markup language. This position requires attention to detail, strong organization, and effective communication skills. This would be a great position for someone looking for experience in the field of instructional design, learning technologies, adult education, training and development, and marketing.


Job Requirements

In this role, you will do the following:

  • Build courses and content on The Big Know’s learning platform.
  • Create documentation for content management and authoring processes/best practices.
  • Support the creation of templates and standards for the content development and design teams.
  • Perform quality assurance analysis to ensure error-free content.
  • Identify opportunities for platform and process improvements.
  • Support the content and design teams as needed with course development and production activities.
  • Support the account/sales team as needed to secure new business.
  • Other duties as assigned.
  • You are a fearless explorer that isn’t afraid to try new approaches and tools.


Preferred Qualifications
The ideal candidate has the following qualifications:

  • At least one year of web related experience (i.e. building webpages in a CMS) and basic understanding of HTML and CSS.
  • Experience working in a markup language such as YAML.
  • Experience working with an academic or corporate LMS to produce online courses. (Blackboard, Moodle, D2L, etc...).
  • Understanding of basic instructional design and adult learning principles.
  • Ability to respond quickly to address/resolve issues and problems.
  • Experience with website QA processes and practices.
  • Experience with Adobe Photoshop to perform basic image manipulation.
  • Knowledge of site navigation and information architecture.
  • Demonstrated ability to solve complex problems in a proactive and communicative way.
  • Experience working directly with clients with a friendly and professional manner.
  • General office, communication and time management skills.
  • Ability to work a flexible schedule, potentially including weekends and nights. (But usually not).
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