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Business Analyst (The Big Know)

Launched out of GoKart Labs in 2014, The Big Know is globally recognized as a learning technology leader because of our intuitive learning platform and high-end content production. We create world-class online courses for leading companies like UnitedHealthcare, P&G and Optum. In 2018 we launched Being, a Netflix-inspired course series where best-selling authors, celebrities and industry experts teach employee wellbeing.

Why This Job Is Important

The role will be integral to impacting people's lives for the better by working on The Big Know’s product Being.  “Being” our core product is a Ruby on Rails SaaS based platform that drives employee engagement with their organizations as well as educating people on key concepts that are meant to drive personal engagement with health and wellness.

As a Business Analyst, you will be responsible for the definition of a digital product that enhances the wellbeing of employees within organizations, thereby empowering organizations to achieve amazing results. You will own shared understanding across the product spectrum, from high-level business objectives to detailed functionality. And you will guide product development teams towards continuous improvement across a range of agile methodologies.


What You Will Be Doing

  • Contribute to business strategy and vision, to guide delivery teams in the right direction.
  • Create and manage product roadmaps, to communicate how the product vision will be realized over time.
  • Work with key client stakeholders to define requirements and author user stories, to ensure products will produce desired outcomes.
  • Manage product backlogs, to ensure that product teams are equipped with the understanding they’ll need to deliver great digital experience.
  • Work with clients to determine what metrics are most valuable to the business to ensure each release is being prioritized correctly and driving the most possible value.
  • Work with Data Analysts to ensure we are set properly set up to measure the site performance that is impact by each release.
  • Plan sprints/iterations, to focus the team on regular delivery of customer value.
  • Consult with Quality Assurance on product quality plans, and support testing efforts to ensure that product team activities will meet quality success criteria.
  • Facilitate a range of agile methodologies, to guide the product team towards a mindset of constant learning and continual improvement.
  • Identify and unblock product team impediments, to establish an environment for maximum success.


What You Are Good At

  • You’re comfortable with solving complex problems, and have a passion for clarifying the ambiguous and ensuring widespread understanding.
  • You have a knack for seeing what’s missing and asking the questions others don’t consider.
  • You document visually, provoking reactions that build understanding to move teams forward.
  • You’re able to gain and grow the trust of clients and team members.
  • You can lead product definition in an environment with rapidly changing information across multiple products.
  • You are passionate about user-centered design approaches, and continuously work to develop empathy for yourself and your team.
  • You recognize when digital experiences are good, and can articulate to others WHY they are good.
  • You are an excellent communicator with the skills to synthesize and personalize  approaches, plans and recommendations across a wide range of audiences and roles.
  • You have a laser-focused attention to detail, manage your time well, and are extremely well organized
  • You are great at managing competing priorities.


What You Have Done

  • You have 1-4 years of experience as a Business Analyst, Product Manager, Product Owner
  • You have a strong portfolio of work demonstrating the ability to lead teams to deliver digital solutions which have resulted in improved business outcomes
  • You have used a variety of product management tools like Pivotal Tracker, Jira or ProductPlan and have a strong point of view on how to get the most out of them
  • You have significant experience in the delivery of consumer-facing digital products


Bonus Points

  • You have earned agile certifications
  • You have previous experience in the Education, HR,  or Healthcare industries
  • You have experience working in a product development business model
  • In addition to leading Delivery teams, you’ve also led teams through Discovery efforts
  • You have experience serving other roles on a product development team (like designer, engineer, agile coach, etc.)
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